
In our burnout series, we go beyond the idea that burnout is just about long hours, and confront it for what it is: a state of exhaustion that impacts how you think, work, feel and live. In this fourth and final chapter, we examine how burnout can present itself and what to do when you or your team are experiencing it.
It’s no secret that burnout predominantly impacts those with a heavy workload, but it’s not as simple as being too busy. Burnout is an all-encompassing state of exhaustion that can arise after prolonged stress. It can result from accumulated factors like not feeling recognized or valued, struggling to set boundaries or not having your boundaries respected, having too much to manage and the inability to gain control.
Dr. Valerie Taylor is the department head of psychiatry at the University of Calgary’s Cumming School of Medicine. She researches links between mental illness and the body, and she knows how serious the repercussions of burnout can be. Burnout can impact your coping skills and ability to think clearly and can even take away the joy you get from your work. It can also pose significant health problems, like headaches and sleep and intestinal issues.
Burnout disproportionately affects women, and some female leaders face burnout because of the ongoing pressure of leading a team, rising above professional barriers placed against women and, oftentimes, taking on the majority of unpaid domestic work. Taylor explains how it’s easy to make yourself the last priority when you’re a senior-level professional, yet it’s critical to put yourself first, especially when you sense burnout coming on.
For leaders dealing with burnout
Often, some of the pressure senior-level women feel is their own perception — they may not feel like they can take a holiday, occasionally leave work early or even mute their phone during non-working hours because they think it will be perceived negatively. Taylor says having trusted mentors is important so that you can ask how it might be viewed if you take time for yourself.
She says most mentors will probably tell you that not everyone works on weekends and “the people who are able to avoid burnout are able to do so because they can [take time away from work].”
Look at your team and the people supporting you, and find ways to delegate tasks. Be firm with whatever work-life balance works for you and ensure you make time for the things most important to you. “Working hard and being successful takes effort, but so does prioritizing yourself. People need to give themselves the same priorities and the same level of importance that they give to other things,” says Taylor.
What to do when your team is struggling
As a leader, it’s important to notice when your team may be struggling with burnout and adjust the systems that lead them to burn out. Look internally at the small things, like how often you send out work emails and at what time, and the bigger things, like your company’s work-life balance expectations. Reflect on whether there are inclusive opportunities or resources for your staff to use when they feel frustrated.
“People don’t need work-social activities. They need to connect with themselves and their families sometimes. But they also need to be able to share frustrations if they think that they’re not being recognized,” says Taylor.
Ultimately, people need to know prioritizing themselves is important. They need to see their leaders modeling this behaviour and that their workplace encourages everyone to do this.
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